Levelcore Warranty Program
What the LevelCore Warranty Covers
The LevelCore Warranty goes further than a typical product guarantee. It covers:
- The repair or replacement of the product; PLUS
- The costs of re-installation of the product; PLUS
- The costs of replacing any immediate floor covering directly affected (such as tiles, vinyl, or carpet).
Many manufacturers only offer to replace the material itself (for example, a membrane or levelling compound) — often reduced in value by how long it has been installed. At LevelCore, we believe that’s not good enough.
The cost of a levelling screed, sealer, primer, or membrane is usually only a small part of the total expense of repairing a floor failure. A warranty that stops at product replacement doesn’t cover the real cost of rectification. That’s why the LevelCore Warranty is designed to protect the entire system — product, application, and finish — when installed as specified.
So before you compare warranty terms, always check what is actually covered. LevelCore offers both a Product Warranty and a System Warranty on all qualifying LevelCore products.
Product Warranty
A LevelCore Product Warranty applies to all LevelCore manufactured products for a period of 10 to 20 years, depending on the product line. LevelCore warrants that each product:
- is free from defects in materials and workmanship; and
- is fit for its intended purpose when applied strictly in accordance with the relevant LevelCore technical data sheet, specification, and installation instructions.
This warranty extends beyond the basic replacement of material. It includes the reasonable, pre-approved cost of removal and re-installation of the defective product and replacement of the immediate covering affected, provided that the installation complied with LevelCore’s published requirements.
Tools and accessories supplied by LevelCore are warranted against defects in materials and workmanship for a period of 2 years from the date of purchase.
If a defect arises within this period, contact warranty@levelcore.com.au or phone 1800 717 398 with proof of purchase to arrange replacement or refund.
This warranty is offered in addition to your rights and remedies under the Australian Consumer Law.
System Warranty
The LevelCore System Warranty is project-specific and applies when a full LevelCore system of compatible products is used together as a complete solution. This warranty confirms that:
- all LevelCore components used in the specified system are 100 % compatible,
- the total system is free from manufacturing defects, and
- when installed as per the LevelCore specification, the complete system is fit for the intended purpose.
System warranties are typically provided for projects involving multiple LevelCore products — for example, a self-levelling underlayment, primer, moisture barrier, adhesive, and sealer working together as a single flooring system.
Where a LevelCore system is used, the warranty covers the whole installation, not just one component.
Extended Warranty Options
Extended or customised warranties are available for non-standard product combinations or projects requiring a longer coverage period.
If your project includes materials or configurations outside published LevelCore systems, contact the LevelCore Technical Services Team on 1800 717 398 before installation for written confirmation and an approved system recommendation.
Warranty Requests
To request a Product Warranty or System Warranty:
- Email warranty@levelcore.com.au, or
- LevelCore Warranty Registration Form by clicking the link below
Please allow up to two weeks for warranty documentation to be processed and issued.
Contact Information
LevelCore Pty Ltd
Customer Service / Technical Support
Email: warranty@levelcore.com.au
Phone: 1800 717 398
Website: www.levelcore.com.au
Your Rights Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
CONTACT US
Ready to work together?
Book a consultation or request a sample through our local team.
LevelCore Headquarters
1800 717 398
WA Distributor
(08) 6372 1291
-
46 Buckingham
Dr Wangara WA 6065 - info@levelcore.com.au
Get in Touch
Reach out to our experienced team at Levelcore to discuss our range of premium flooring and construction solutions.